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Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 1. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. 6.2 Waiver of Consequential Damages; Liability Limit. 5.Select 'Item dispute', click Continue and follow the on . Let us know in the comments! Paid 250 Euro VS the real cost of 100 euro. has spoken to a number of ticket holders who have been denied refunds for cancelled events. To open a dispute: 1.Log in to your PayPal account. I was promised a refund because the tickets I bought were corrupt. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Explain your case the best you can. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Apparently not. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 3.4 Indemnity. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. This is the easiest way to get your money back. 7.1 Ownership of Intellectual Property. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Carnaval Barranquilla Tickets. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Ha*Ash Concert Tickets. "If . Viagogo will keep saying they already paid you but they will never show you the proof of payment. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We look forward to hearing from you. We do not control the information provided by other users which is made available through the Site. If tickets are not consecutive, then the Seller must create a separate listing. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. No refund, no answered or returned email for days. Best regards, Viagogo team. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. contends that Viagogos action is in direct violation of the companys stated policy. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. To be a member of this Site, You must agree to accept the terms in this Agreement. Ticket listings are a representation of actual seat location. They did not send me my ticket information until the day before the concert. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. What We Do. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 2.16 Claims under the viagogo Guarantee. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Dave Chappelle Tickets. Please note this does not include any Tax that may be payable on fees We are required to pay. 5.3 Disclosure of Information. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Including any such items constitutes a material breach of these terms and conditions. Tickets for Waste Management Phoenix Open. Such notice shall be deemed given one business day after the email is sent. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Due to extreme weather conditions, our phone lines are currently closed. Only to be given the run around. Hombres G Concert Tickets. Taking this information, will will help rectify you complaint! If you fancy a viagogo event roulette then use this company. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Chris Brown Tickets. Coronavirus outbreak: cancelled or postponed events - can I get my money back? As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. viagogo AG is registered in Switzerland, Company No. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Since June, we've found listings for events at all of these venues on Viagogo. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Join The National Math and Science Initiative Class Action, Today! 1. Note that this is separate from any Tax viagogo is required to charge on its fees. Estereo Picnic Tickets. 6.5 Tax Indemnity. Mtley Cre Concert Tickets. You will receive an email notification from Viagogo explaining the same. How do I change the email address on my account? Complain to the ticketing website. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Why can't I see my order or sale in my account? If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. The 1975 Tour 2023. But gave me only option was to relist on their site or go to resceduled date. If the event has been cancelled, send them evidence of this. But Which? Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher".
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