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Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. It tells you about: Bus passes are issued for up to five years. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. If you cannot apply online for any reason please contact us. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. You will need to pay 10 to replace this pass. You can get an older person's bus pass when you reach State Pension age. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. Where can I get a bus pass for an older person? These pages are for East Sussex bus pass holders. If you haven't received a letter, we will send your new pass out automatically at least 2 weeks before your old one is due to expire. If you have moved address since receiving your bus pass, please notify us of your new address . I have moved into Gloucestershire. Apply for or renew your bus pass. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Dont include personal or financial information like your National Insurance number or credit card details. Older person's bus pass renewal. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. N94. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Welcome to the Highways Service Information Centre. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. How long will my new bus pass be valid for? The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. If you currently receive Travel vouchers you will receive a renewal form at your registered address. Renewing an older persons bus pass. Calls from mobiles are likely to be considerably higher than those from landlines. Currently this is at age of 66. If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Copyright Lancashire County Council 2022. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Age-related passes will be valid for five years. 5 How long does it take to renew an older persons pass? Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Unable to drive for reasons of medical fitness. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Learning impairment that has resulted in an arrested state of development before adulthood. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. You'll need your current pass in order to renew. 4 Apply online. English bus passes are not accepted in Scotland and vice versa. Companion passes are automatically renewed at least 2 weeks before they are due to expire. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. A letter and a renewal application form will be sent to you automatically you can also use the application form below. You also have the option to opt-out of these cookies. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. A 5 administration fee will be required for a replacement bus pass. You should have receive your renewal form by mid-February. Your older person's bus pass is valid for four years. There is no need to contact us until we get in touch with . For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. renewed people had to fill in forms and submit photographs but we have scrapped Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. If you have an older person's pass that expires in the next two months renew online with the following links: -. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. system now generates new passes automatically at least a fortnight before the www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. These cookies ensure basic functionalities and security features of the website, anonymously. March 2023 renewals. You can make updates to the following details before your bus pass renews: your appearance. Our What happened to the baby in Joy Luck Club? You can apply for a replacement bus pass by filling in the lost bus pass application form. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Applicants can enter in their postcode online and will be given the contact details of their local council. Can I use my pass on Trains? Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Your bus pass will be renewed automatically. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. In London, you can use your card on buses but not on the Underground Train services. For assistance with new applications: (Click the arrows below to reveal the answers). If your current bus pass is due to expire within the next month, this is an indication that we . I have applied for my new bus pass, what should I do with my current pass? Your new pass will be valid for 2years. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. The cookie is used to store the user consent for the cookies in the category "Performance". Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Are you struggling with the cost of living crisis? Free travel before 9.30 am on infrequent services. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). Can I use my English senior citizen bus pass in Scotland? Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. . A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. I have not had an automatic renewal what do I do? You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I currently have a disability-related bus pass with companion entitlement. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. It does not store any personal data. Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. These are mostly people who have held a bus pass since at least 2008 and will now be . Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. for staff to amend your details and arrange for a renewal pass. You can apply for your renewal bus pass online. http://www.nowcard.org/nowcardfaq.asp#FAQ23. Can I use my bus pass on National Express Services? Are senior bus passes renewed automatically? Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Update or cancel a card. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. We also use third-party cookies that help us analyze and understand how you use this website. However, you may not be allowed to use your bus pass on night buses i.e. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. What should I do? How did the American colonies actually win the war and gain their Independence from Britain? If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Until you have a replacement card you will have to pay higher fares for bus and tram journeys in Greater Manchester. Residents are. Auto-renewal for an older person's bus pass. This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. You should continue to use your current pass, but then cut it up once your new pass arrives. 3 Post office. My new bus pass has been refused by the driver. Lancashire: This cookie is set by GDPR Cookie Consent plugin. This can be done online or at a participating library. What do I do with a bus pass which is no longer needed? Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. You should have received all the information you need by now. We will need to see evidence of your new address. 1 Contents. Most young disabled (under 16) pass holders should have received a short form to return. Necessary cookies are absolutely essential for the website to function properly. You can find your renewal code located in the box towards the bottom of your renewal letter. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. As a general rule, it is usually cheaper to call during the evenings and weekends. Click or tap the rating which best represents your experience. with no need for anyone to fill in any forms or submit any photographs. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. Apply for a new age-related pass. Lee However, GCC has not been involved in this. You can start using your new pass immediately, just like you would with a new debit or credit card. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. If you've had a concessionary bus pass for the last five years, you might . Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. Will receive a renewal form, as evidence is required to obtain a new pass. You don't have to do anything, unless you have moved since we sent you your last pass. You can apply for your renewal bus pass online. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Only passes issued by City of Edinburgh Council work on the trams as theyre funded by the council. The day and date you experienced difficulties. Our free email alerts will help keep you up to date with the things that matter to you. Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. No. Can I use my bus pass on Park and Ride Services and Airport Transport Services? Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . How much longer should the Sun remain in its stable phase? Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. It is being used by the person whose photograph and name appears on the pass. This website uses cookies to improve your experience while you navigate through the website. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. But opting out of some of these cookies may affect your browsing experience. This cookie is set by GDPR Cookie Consent plugin. Please note you will require your customer number to complete the form (This can be found on your renewal letter). If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. No, concessionary bus passes are not accepted on the night Buses. Can I use my pass on Trains? If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. Concessionary bus passes will no longer be renewed automatically. All content 2023 Southend-on-Sea City Council. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. Using your card. Can I use my disability-related with a companion bus pass in other parts of England? If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. How long does it take to renew an older persons pass? What type of medicine do you put on a burn? However, you may visit "Cookie Settings" to provide a controlled consent. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. Please still, Older Persons bus passes will normally be automatically renewed. The cards offer older and disabled people free travel in the capital Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. If you have any questions, please contact Essex County Council by calling0345 743 0430. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Alternatively, you can renew your pass online. current pass expires so pass holders dont need to do anything, just wait for a There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Flexible support fund - available at . Major investment in boroughs schools continues! This can be done by visiting a participating library only. GCC understand there was a discount being offered for some local train travel. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Alternatively you are able to renew your vouchers online. You need to check the expiry date and apply to the council for a new one if you're is due to expire. If it has already expired, please call 0345 678 9088 to arrange a renewal. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. If you do not receive your new pass please contact our information line on 0345 600 0659. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. You can apply for your renewal bus pass online. Where you caught it and at what time, along with your destination. Older Person's bus passes will be renewed soon. Please call us on 0345 200 0388 or you can amend your details on the websiteApplyonline. Use the application form below to send us your new details no later than 1calendar month before the end of your bus pass. You may be eligible for financial support. Username Password Forgotten your Password? If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. If you have any questions, you can call us to discuss your application on 0345 200 0388. For Seniors, pricing is as follows: One-way fare: $1.00. This might be a letter confirming your eligibility and asking if you wish to renew. igo card for 11 to 16 year olds. Changes To Renewal Of Concessionary Bus Passes. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. All young disabled pass holders must provide a new photo if they wish to renew. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. If your pass has been stolen, you should call 0345 200 0388 to replace it. The new pass is free. Your pass will be automatically renewed if you have used it within the last 13 months. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. Before your pass expires, we may send you a letter inviting you to renew it manually. Please let us know if you no longer require a bus pass. Blackburn with Darwen: We send out renewed passes by the end of March. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. You can renew your bus pass up to 8 weeks before it expires. Disability-related passes can be valid for 1 - 5 years. Further information. all that. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. This cookie is set by GDPR Cookie Consent plugin. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. This cookie is set by GDPR Cookie Consent plugin. Please ensure that you keep us informed of any changes to your name or address. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. The cookie is used to store the user consent for the cookies in the category "Other. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. Collecting an application form from your local library. So, to find out if you're eligible and where to apply, get in touch with your local council. By clicking Accept All, you consent to the use of ALL the cookies. Can I use my OAP bus pass on trains? Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. These cookies will be stored in your browser only with your consent. The cookies is used to store the user consent for the cookies in the category "Necessary". Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. How long will it take to get a bus pass following a renewal/application? If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. Bus We will either renew your bus pass automatically or send a letter that tells you how you can renew it. Older persons concessionary bus pass application - PDF(0.6MB), Disabled persons concessionary bus pass application - PDF(86.2KB), Concessionary Pass Terms & Conditions - PDF(35.2KB), Scheme Definition - 2017-18 - PDF(156.1KB), Arrangements for Reimbursement - 2017-18 - PDF(136.8KB), TTRO application advice and planning a road closure, Public Rights Of Way User Satisfaction Survey, Intelligent Transport Systems / Traffic Signals, Wall-mounted street light replacement programme, Interactive Maps and Live Travel Information, Temporary housing signs for development sites, Real-time information for connected vehicles, Money-saving tips for travelling around on an e-scooter in Essex, Money-saving tips for travelling around on public transport in Essex, Money-saving tips for travelling around on two wheels in Essex, Karina Izod, Cycle Training Administrator, Travelling around on two feet for free in Essex, Essex, Southend and Thurrock Authorities: Companion Passes are valid in these areas.
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